OSDH expands contact tracing efforts with call center in OKC

Watch video of the call center here

OSDH Expands Contact Tracing Efforts with Call Center in Oklahoma City

OKLAHOMA CITY (Aug. 7, 2020) – The Oklahoma State Department of Health (OSDH) announced today it is expanding ongoing contact tracing efforts in Oklahoma with the launch of a new COVID-19 contact tracing and case investigation call center.

The purpose of contact tracing is to assess the known active COVID-19 cases and quickly get in touch with exposed individuals to ask that they quarantine and to schedule them to be tested.

“The COVID-19 pandemic is not showing signs of slowing down, and the vaccine is still in a testing phase. Contact tracing is a proven way to mitigate the spread of a contagious disease and help get it under control,” said Interim Health Commissioner Lance Frye, M.D. “The successful launch of this call center is a major win in Oklahoma’s battle against this novel coronavirus. The work done here is mission critical for the long-term health and safety of all Oklahomans.”


The call center has been operational since June 8 with more than 400 staff professionally trained in contact tracing and case investigation working active COVID-19 cases in Oklahoma, a cost covered by federal aid through the CARES Act.

Call center staff are responsible for the investigation of COVID-19 with responsibilities that include: direct client interviews, delivering guidance on testing, quarantine, and home isolation, disease control intervention and education activities, and documenting key information for studying and understanding the local epidemic.

"The Oklahoma State Department of Health has built a talented team of Oklahomans to serve on the frontlines and to help us respond to the unprecedented demands of the COVID-19 pandemic,” said Amanda James, Internal Partnerships Manager and Contact Tracing Center Project Manager for OSDH. “As this effort continues, we will continue to modernize our methods to conduct contact tracing, to include our latest effort to allow for text-based communications to notify Oklahomans of their potential exposure to COVID-19 and to maintain contact throughout their quarantine period.”

Currently, call center case investigators can work up to 400 active COVID-19 cases per day in total, depending on the need for support by the local county health departments. In addition to this call center, OSDH also has approximately 150 additional employees (full-time and temporary) engaged in contact tracing and case investigation at the local county health departments. This figure does not include Oklahoma City-County or Tulsa Health Departments who each manage their own contact tracing teams.

For more information on contact tracing, please visit the coronavirus.health.ok.gov COVID-19 dashboard.